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Halton Healthcare, a three-hospital system serving the communities of Halton Hills, Milton, and Oakville, made remarkable strides in improving patient outcomes and satisfaction through its partnership with 91ԭ��.

With 91ԭ��’s Digital Care Journey platform, Halton Healthcare was able to educate, engage and remotely monitor patients from preparation through recovery, starting with orthopedic surgery.

Key Achievements

• 66.7% Reduction in Readmissions: Enabling a safer transition from hospital to home.
• 27.3% Shorter Length of Stay: Allowing for more efficient use of hospital beds and resources
• 25.2% reduction in 60-day ED visits: Freeing up bottlenecks in the emergency department and allowing patients to stay healthy at home.
• High Patient Activation and Satisfaction: An impressive 91% of patients activated their 91ԭ�� account and 94% of patients would recommend 91ԭ�� to others undergoing surgery.
• Increased Patient Confidence: 95% of patients reported feeling more confident before surgery, thanks to the comprehensive and interactive education on 91ԭ��

91ԭ��'s Role

91ԭ�� supported Halton Healthcare by automating the delivery of just-in-time, personalized patient education and by providing real-time remote monitoring capabilities.

Patients received interactive, evidence-based information tailored to their specific needs, from pre-op preparation through post-op recovery. The platform also enabled patients to self-report their symptoms and progress, enabling Hoag’s care team to intervene promptly when necessary.

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Jody Strik, Director of Transitions, Integrated Care, and Rehabilitation Clinics at Halton Healthcare shares:

"The impact of 91ԭ�� on our patients has been profound. Patients feel more engaged and supported throughout their recovery process, which translates to better outcomes and a smoother recovery journey. The ability to remotely monitor patients and intervene early when needed has made a significant difference in our clinical practice. Our patients appreciate the continuous support and the sense of security that 91ԭ�� provides."

Patient Feedback

Patients praised the program for its clarity and helpfulness. One patient noted, “This online program provided the tools and necessary information to assist in recovering from surgery. It provided a sense that I was not alone in my healing, and that Halton Healthcare was invested in my wellbeing. Tracking my progress with pain management and exercises was beneficial to see that I was making progress!”

Read the Full Case Study

Halton's successful implementation of 91ԭ�� underscores the potential of Digital Care Journey platforms to enhance patient care and operational efficiency.

To learn more about the specific strategies and detailed outcomes of this partnership, .