91ԭ��

Over the last two years, patients undergoing hip or knee replacement at Southlake Health have been met with unparalleled support that extends beyond the hospital walls and into recovery at home.

By pairing clinical excellence with 91ԭ��’s digital care journey platform, Southlake has strengthened the patient experience with clear education, timely reminders, and ongoing symptom monitoring that helps patients feel confident, connected, and cared for throughout the full episode of care.

Patients describe the experience in simple, powerful terms:

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That improved support has translated into meaningful outcomes for patients and the system – helping patients recover safely at home while improving capacity and flow:

• 12.8% reduction in average length of stay
• 85.7% decrease in 30-day readmissions
• 35.3% reduction in 30-day emergency department visits
• 54.6% same-day discharge rate, improving access to care and reducing surgical wait times

Southlake’s leadership has also been recognized with two Seamless Care Awards: Lightning Transformation (2024), for their rapid implementation of 91ԭ��, and Active Patient Participation (2025), awarded for achieving the highest patient engagement on 91ԭ��.

As Dr. Patrick Gamble, Head of Orthopedic Surgery at Southlake, shared:

‍“Implementing 91ԭ�� for both hip replacement surgeries has been a game changer for our orthopedics program. Instead of relying on traditional verbal instructions and paper materials, patients now have access to personalized guidance throughout their surgical journey from the comfort of their home. This approach not only improves patient compliance but has also resulted in a noteworthy reduction in readmissions while supporting our same day hip surgeries. 91ԭ�� has become an invaluable tool in improving patient outcomes, streamlining our operations, and ultimately elevating the patient experience.”

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