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MultiCare Health System has achieved remarkable improvements in endoscopy patient outcomes and operational efficiency through its partnership with 91ԭ��. By implementing tailored Digital Care Journeys, MultiCare has empowered patients, streamlined workflows, and reduced cancellations and no-shows.

Key Achievements

⬇️ 20% Reduction in Cancellations: Ensuring patients are well-prepared for their procedures.

⬇️ 80% Reduction in No-Shows: Improving scheduling reliability and patient throughput.

✅ Enhanced Patient Experience: Patients felt more informed and less anxious about their care.

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91ԭ��’s platform delivers interactive, personalized education on topics such as dietary preparation and bowel prep. Patients receive timely reminders and access to self-management resources, enabling them to take an active role in their care. The platform’s remote monitoring capabilities allow MultiCare’s care teams to track readiness and flag concerns early, reducing last-minute disruptions.

Jake Dixon, AVP of Surgical Specialties at MultiCare, commented:

“91ԭ�� has been a game-changer for our endoscopy department. Digital care journeys have empowered our patients to take an active role in their preparation, resulting in fewer cancellations and no-shows, and a more efficient process overall.”

By integrating with Epic, 91ԭ�� also automates patient enrollment and provides real-time insights to support clinical decision-making. These advancements have made a tangible difference in the quality of care MultiCare delivers.

to explore how MultiCare partnered with 91ԭ�� to improve endoscopy outcomes.