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Timmins and District Hospital (TADH), the only Schedule 1 mental health facility in the Cochrane District, is enhancing continuity of care and reducing system strain through its partnership with 91ԭ��. Serving more than 110,000 residents across Northern Ontario, TADH launched 91ԭ�� for Mental Health in 2024 to better support patients waiting for care and those transitioning between inpatient, outpatient, and community settings.

How 91ԭ�� supports patients:

• Gives patients a digital companion with daily tools for recovery - from mood tracking to coping strategies to self-care guidance.
• Provides access to local + online mental health, addiction, housing, and food resources.
• Delivers daily affirmations, gratitude journaling, and personalized reminders for meds, withdrawal management, and healthy routines.
• Uses smart questionnaires to monitor mood, substance use, sleep, coping skills, and more - and instantly offers automated self-care recommendations, from simple strategies to crisis escalation when needed.
• Supports recovery planning through weekly goal-setting.

How 91ԭ�� supports care teams:

• Centralizes patient insights in one dashboard to track engagement and symptom trends in real time.
• Flags patients at risk of ED or hospital visits before small issues become big problems.
• Provides data-driven insights on program effectiveness and community resource utilization.

Key Outcomes

Patients supported through 91ԭ�� experienced:

• 74% fewer Emergency Department (ED) visits
• 71% fewer inpatient visits
• 31% more outpatient visits, indicating stronger engagement and improved continuity of care
• 96% recommendation rate from patients

These improvements reflect a major shift toward proactive, community-based mental health support.

What TADH Leaders Are Saying

Kate Fyfe, President & CEO of TADH, emphasized the regional impact:

“This initiative represents how technology can be used to truly enhance mental health care in Northern Ontario. We’re empowering patients with education, improving continuity of care, and supporting our clinical teams with better data. The fact that TADH now ranks among the top hospitals in the region for visit avoidance speaks volumes about the value of digital care.”

Joan Ludwig, Chief Nursing Executive, highlighted early success:

“91ԭ�� has allowed us to reach more patients with consistent, high-quality information and improve coordination between inpatient and outpatient services. The early results with digital care journeys for our Mental Health programs are very encouraging.”

A More Connected Mental Health Journey

With fewer emergency visits, fewer inpatient admissions, and stronger outpatient engagement, TADH is demonstrating how digital care journeys can meaningfully improve mental health outcomes while supporting stretched care teams across Northern Ontario.

to learn how TADH is transforming mental health support with 91ԭ��.